> Source: https://complior.se/en/ebuilder/

Case study 

# eBuilder: specialist expertise close to day-to-day operations 

For an international SaaS and BPaaS business, responsiveness, availability and personal collaboration were important factors in choosing a hosting partner. 

Published 27 March 2023 

Generated concept illustration. Does not show the customer's actual environment. 

Customer: eBuilder 

Source interview: Per Häggdahl, 2023 

Focus: Specialist operations and close collaboration 

## Hosting as part of the business 

eBuilder provides cloud-based solutions for business processes, including procurement, travel expenses and logistics. Technical operations need to work for customers and users with different working hours and dependencies. 

## A clearer working relationship 

In an interview published in March 2023, Per Häggdahl, then CSO and Vice President of IT Operations, explained that, after working with two hosting providers, eBuilder had consolidated its work with Complior since October 2022. 

Specialist expertise was an important reason. eBuilder recognised that hosting and security required knowledge that did not all need to reside within its own organisation. Complior contributed as a closely involved operations partner. 

## Responsiveness and personal service 

eBuilder highlighted responsiveness, knowledgeable staff and the feeling of being valued in the partnership. 

Choosing a hosting partner was therefore also about day-to-day communication and responsibility: knowing who to talk to and how issues are followed up. 

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