eBuilder: specialist expertise close to day-to-day operations
For an international SaaS and BPaaS business, responsiveness, availability and personal collaboration were important factors in choosing a hosting partner.
Hosting as part of the business
eBuilder provides cloud-based solutions for business processes, including procurement, travel expenses and logistics. Technical operations need to work for customers and users with different working hours and dependencies.
A clearer working relationship
In an interview published in March 2023, Per Häggdahl, then CSO and Vice President of IT Operations, explained that, after working with two hosting providers, eBuilder had consolidated its work with Complior since October 2022.
Specialist expertise was an important reason. eBuilder recognised that hosting and security required knowledge that did not all need to reside within its own organisation. Complior contributed as a closely involved operations partner.
Responsiveness and personal service
eBuilder highlighted responsiveness, knowledgeable staff and the feeling of being valued in the partnership.
Choosing a hosting partner was therefore also about day-to-day communication and responsibility: knowing who to talk to and how issues are followed up.